FAQ’s about Fiber-Seal Fabric Protection

What does Fiber-Seal protection include?

The Fiber-Seal Fabric Care System includes fabric protection which reduces the absorbency of the surface and makes it much easier to remove stains and blot spills, an at-home Cleaning Care Kit, and 18 months of complimentary follow-up spot cleaning service. For commercial installations, we offer 12 months of complimentary follow-up spot cleaning services.

What does the protection do?

The Fiber-Seal product reduces the absorbency of the surface that it is applied to without changing the color or the texture.

Is there an odor?

It has little or no odor.

What is the drying time?

It dries in 3-5 hours - and is fully cured in 48 hours.

Do we have to move our furniture to get full coverage?

It is not necessary to move furniture as we are able to cover the area rugs and carpeting by getting under it with our wand or tilting the piece in place if necessary.

If the service period is limited does that mean the Fiber-Seal wears off?

Fiber-Seal wears as the fabric wears; with use and abrasion. Our service period covers a reasonable time frame where the protection is expected to remain the most serviceable on the most heavily used pieces in the home. Many of our clients re-apply it when the service period expires because they rely on our service for maintenance of their interiors. 

Do you guarantee stain removal?

We guarantee our services and that we will do our very best to remove a spot. Stain removal is not guaranteed. Not every soil or stain is removable. The client assumes responsibility for daily maintenance but may call upon our office for spot cleaning services.

What if there is already a stain on the upholstery or carpet? Will applying Fiber-Seal protection "seal it in"?

Fiber-Seal technicians have products that are specifically designed to penetrate our protective treatments.  Our lab in Dallas is our assurance that Fiber-Seal cleaning agents and treatments work hand in hand.  We will always try and remove all stains before we protect. 

Is re-applying Fiber-Seal to the same piece of furniture year after year harmful for the fabric?

There is no harm in the yearly application of Fiber-Seal products. Fiber-Seal products will not build up like a waxy finish. Re-application ensures optimal protection. 

Can you treat our furnishings with Fiber-Seal right after they have been cleaned?

Yes we can treat your furnishings with protection immediately after cleaning them.

How does the after-care work?

After-care is just a phone call away. During your service period, it is complimentary. Just call our office at 800-535-4490 to schedule a service call for spot cleaning. No spot is too small. 

Are our products safe?

Our products are in a family similar to paint. Just as wet paint will rub off, but dry paint will not – the same principle applies to Fiber-Seal treatment products. Once the surfaces are dry, they are inert and our babies live on them, our pets walk and sleep on them and they essentially become a safe and effective part of our fabrics and floor coverings. This is how Fiber-Seal relates to the home.

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at Northeast@FiberSeal.com or call 800-535-4490.

FAQ’s for Interior Designers

Why should designers recommend Fiber-Seal to EVERY client?

Because with Fiber-Seal your work will look good longer - increasing compliments and referrals! Fiber-Seal protection makes cleaning so much more effective that fabrics last longer. And with Fiber-Seal your clients will rely on us (not you) for the ongoing care of their furnishings. 

What is in it for the designer?

Peace of mind knowing that the beautiful interiors you created will stay that way as we protect and maintain your clients home. 

Should I contact you or have my client call?

We strongly suggest that you contact us directly with your clients name and contact information - this ensures that we know the source of the recommendation. 

Why is it called the Fiber-Seal Fabric Care System?

Because Fiber-Seal is not just a product but a system to help maintain your client’s interiors. The system is a combination of the best protective finishes and our “no charge” service visits. It is not "one and done." We will return to your client’s home as often as needed during the service period. 

If my client uses Fiber-Seal protection doesn't that mean the protected surfaces will never get dirty? Does it prevent dirt and stains?

There is nothing that can prevent dirt and stains. However, having the Fiber-Seal Fabric Care System available ensures that we are no further from your client than their phone.

Again, why should designers recommend Fiber-Seal to EVERY client?

Because we find that most clients want the option to use fabric protection. We often come across clients whose designer never mentioned Fiber-Seal and they cannot understand why they were not advised of the option. They then call us when a soiling issue has already occurred on unprotected fabric or carpeting. While we always do our best, our success is increased with protection. 

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at Northeast@FiberSeal.com or call 800-535-4490.

FAQ’s about our Cleaning Methods

What type of cleaning method do you use?

We use the industry standard hot-water extraction method of cleaning. Our machines are portable. 

Do you clean carpet and upholstery?

Yes, we clean both carpet and upholstery in your home.

How long will it take my furnishings to dry?

If your furnishings are cleaned only it will take 4-6 hours to dry. If Fiber-seal treatment is applied after cleaning, it will take longer. 

Can you treat our furnishings with Fiber-Seal right after they have been cleaned?

Yes we can treat your furnishings with protection immediately after cleaning them.

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at Northeast@FiberSeal.com or call 800-535-4490.

FAQ’s about our Area Rug Services:

Does Fiber-Seal Northeast clean area rugs on-site?

Yes.  However, there are some cases where certain rugs need to be cleaned in the plant.  This is determined by the type, material, and condition of the area rug.

What is the relationship between Fiber-Seal Northeast and Costikyan?

Fiber-Seal Northeast and Costiklan have an exclusive relationship where Costikyan services Area Rugs for Fiber-Seal customers at a preferred price and Fiber-Seal provides fabric protection services for Costikyan.

What is the Costikyan cleaning process?

 The Costikyan process includes:

• Thorough inspection process to identify origins of your rug and service options

• Remove stagnant and embedded dust/dirt with newly developed duster

• Wash rugs in our automated washing machine

• Apply soap and water mixture evenly throughout with automated sprayers

• Using (8) sensor driven continuously rotating soft brushes – scrub the carpet

• Rinse the carpet with (2) automated high power water sprayers

• Brush the pile of the carpet in its natural direction using a delicate revolving nap brush

• Place cleaned/wet carpet rolled up in our revolutionary centrifuge (A centrifuge is a 15 ft. long revolving cylinder which spins at a high rate to extract 80-90% of the remaining soap/water)

• Lay carpet flat to brush pile of carpet in its natural direction one more time prior to drying

• Hang dry your rug in a climate controlled environment

• Thorough post cleaning inspection process to ensure results of the servicing are satisfactory and identify if any additional service items should be recommended

• Vacuum and pack your rug with our automated packing machine to ensure your rug is protected for storage and transportation to its final resting place

 What types of area rugs do you clean?

ORIENTAL RUGS The phrase “oriental rug” is used as a blanket term to cover luxury carpets manufactured by hand in countries across the Middle East and Asia. We often service fine oriental rugs imported from Turkey, India, Russia and China and a variety of other countries. No matter the origin of your vintage oriental rug, you’ll want to make sure it’s in good hands if it ever needs cleaning or restoration. Our unique shampoo machine injects a rinsing agent and extracts into a vacuum all in one step.

ANTIQUE RUGS Costikyan has cleaned and restored antique rugs for museums, castles, mansions, and several U.S. Presidents. With more than a century of experience, our rich history is simply unparalleled in our industry. Let our in-house artisans take care of your cleaning and restoration needs for antique carpets in your home or business.

PERSIAN RUGS Carpet weaving has been a central element of Persian culture for thousands of years, and many of the techniques used in fine rug making today were pioneered in ancient Persia (modern day Iran). Most Persian rugs are hand-knotted, which creates a unique challenge for cleaning or repairing them. Our technicians have decades of experience cleaning antique Persian rugs. We keep in mind the type of dirt, type of fiber, the color fastness of the dyes, and the strength of the cleaning agents we use to treat your beautiful Persian rug.

WOOL RUGS Dirt particles can make wool fibers brittle, and more sensitive to damage. When we clean wool rugs, we use a meticulous approach that requires a delicate, artisan touch. Washing the rug releases these particles and helps restore the fibers’ dexterity and luster.

Can you protect my rugs before delivery?

Yes.  Area rugs can be treated with Fiber-Seal protection in the plant before delivery.

Is there a charge for pick up and delivery?

Yes.  Delivery charges are based on location and the number of people needed to safely move furniture and install the area rug.

Do you repair and restore area rugs?

Yes.  Costikyan has a full service workroom that has over 100 years of experience in re-weaving, color restoration, hole repair, sin damage repair, seam restoration, fringe replacement and re-binding.

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at Northeast@FiberSeal.com or call 800-535-4490.